How long does delivery take?
We ship with DPD Next Day. UK orders placed Monday - Thursday before 1pm will be received the next working day. Orders placed before 1pm Friday will be received the following Monday. Orders placed after 1pm Friday/Saturday/Sunday will be received on the following Tuesday. We're a tiny family business, so we don't work weekends.
How do I clean my Abel Burner?
The Abel Burner flask is top shelf dishwasher safe. For a nice clean flask, we recommended rinsing out with warm to hot water after every use. If a more thorough clean is needed, pop a handful of dried rice, some washing up liquid and warm water in your flask and swirl.
Is it REALLY hand made?
Yup. We are still just a husband and wife team. We care very much about attention to detail. To ensure we can grow our bases are now handmade made locally by a wood cutting company, by Richard and his amazing team. Everything else is handmade by us in our unit in Cornwall.
Are your oils safe for pets?
Yes they are. All of our oils are fragrance oils, which are completely safe for animals.
I can't smell my Abel Burner
A lot can affect the scent throw of your Abel Burner. The first thing to try is using warm water instead of cold and adding more drops of oil. We say 5 - 10 drops, some people of course like it a lot stronger. If you've got your Abel Burner high on a shelf, the warm vapour will rise to the ceiling and take a long time to come down. If that's the case, try having your Abel Burner lower down. It may take up to 30 minutes to start noticing the aroma. Don't hesitate to get in touch if you're still struggling.
Can I collect from you?
Of course! We'd love to meet you. We're at Unit 1B, Grampound Road Industrial Estate, Grampount Road, Truro, Cornwall TR2 4TB. If you can drop us an email before hand to arrange a time that'd be great, as there's only two of us so we're occasionally not in.
Where are you based?
In a beautiful sleepy village called Grampound Road, it's 25 minutes from either North or South coast in Cornwall and it's absolutely perfect.