Abel Burners & Apothecary Shipping
Small orders up to £25 in value can ship via Royal Mail. This is an untracked service.
All our orders over £25 in value go with DPD as standard. Our processing times are 1 - 2 working days and then DPD will deliver next day. Most orders leave us the same or next day they were placed.
Orders £80 and above qualify for free shipping, with the choice to upgraded to express delivery.
We are a small husband and wife business in rural Cornwall. We're not a huge Amazon type company and sadly cannot afford to offer free shipping as standard. The cost you pay for shipping, is the price we get charged by DPD for delivering your parcel. If you need any help with shipping, please contact us on email@example.com
At the moment International Shipping is an extremely expensive thing for us to offer, especially after Brexit. If you are outside of the UK please head to our Wolf & Badger store where you can place an order and access much cheaper international shipping rates than we could offer on our own.
Further Shipping Info
Be sure to leave your mobile number and you'll receive text notifications giving you a one hour time slot for your delivery. Please note; once the item is in transit, it is the Customer who has control over the shipment and not the retailer. Please use your 'in-flight' options as per your emails from DPD to select safe place, leave with neighbour, arrange redelivery etc. We cannot do this for you.
We strongly advise that if you live in a block of flats/have a communal entrance, you disable any options allowing DPD to leave with anyone other than yourself. We cannot be held responsible for items delivered to your address but lost within that address; DPD will not allow us to claim for such items if you have these options enabled and you have a communal entrance. If you miss your delivery, or you forget to collect it from your specified collection point, you'll need to contact us on firstname.lastname@example.org or via the contact form on the website to rearrange it. We will send a payment link for £5 to redeliver your item, which is exactly what it costs to send DPD back to your address.If an item is returned to us unexpectedly we will contact you to discuss redelivery. If you don't return our emails within 14 days we will refund your items less the delivery cost.
We recommend you use our DPD tracked service. If you use our Royal Mail Untracked service in the UK, please note that we provide proof of postage only, and cannot assist further than that.