Abel Burners & Apothecary Shipping
£2.50
Small orders up to £24.99 in value can ship via Royal Mail. This is an untracked service.
£4
All our orders over £25 and up to £59.99 in value go with Royal Mail Tracked 48 as standard. Our processing times are 1 - 2 working days and then Royal Mail will deliver within 2 days, expect your delivery within 3 - 5 working days of placing your order. Most orders leave us the same or next day they were placed.
Free Shipping
Orders £60 and above qualify for free shipping
We are a small husband and wife business in rural Cornwall. We're not a huge Amazon type company and sadly cannot afford to offer free shipping as standard. The cost you pay for shipping, is the price we get charged by Royal Mail for delivering your parcel. If you need any help with shipping, please contact us on help@abelburners.co.uk
Further Shipping Info
Be sure to leave your mobile number and you'll receive text notifications giving you a one hour time slot for your delivery. Please note; once the item is in transit, it is the Customer who has control over the shipment and not the retailer. Please use your 'in-flight' options as per your emails from Royal Mail to select safe place, leave with neighbour, arrange redelivery etc. We cannot do this for you.
We strongly advise that if you live in a block of flats/have a communal entrance, you disable any options allowing Royal Mail to leave with anyone other than yourself. We cannot be held responsible for items delivered to your address but lost within that address; Royal Mail will not allow us to claim for such items if you have these options enabled and you have a communal entrance. If you miss your delivery, or you forget to collect it from your specified collection point, you'll need to contact us on help@abelburners.co.uk or via the contact form on the website to rearrange it. We will send a payment link for £4 to redeliver your item, which is exactly what it costs to send Royal Mail back to your address.If an item is returned to us unexpectedly we will contact you to discuss redelivery. If you don't return our emails within 14 days we will refund your items less the delivery cost.
If you use our Royal Mail Untracked service in the UK, please note that we provide proof of postage only, and cannot assist further than that.